Cancellation requests
Written confirmation controls.
Submit a cancellation request promptly with the order number, customer name, product, and reason. A request is not effective until AI Vend Solutions confirms it in writing.
If a fulfillment commitment, carrier or delivery route, or white-glove appointment has been confirmed, applicable nonrecoverable freight, carrier, delivery, handling, storage, restocking, or related charges may apply. No cancellation, credit, return authorization, or refund is automatic.
Delivery and pickup changes
Rescheduling and storage
Promptly contact AI Vend Solutions to request a delivery, pickup, or white-glove change. Fulfillment, pickup readiness, and timing are confirmed after order review. Any applicable rescheduling, redelivery, storage, or special-handling charge is confirmed in writing before a new appointment is final.
Pickup-ready equipment must be collected within seven calendar days after notice. Beginning on the eighth day, a $1-per-day storage charge applies unless another written arrangement is confirmed.
Acceptance and exceptions
Inspect before signing.
Inspect outer packaging before signing the carrier receipt. Damage, shortages, or delivery discrepancies must be noted at acceptance and supported with the requested photos or unboxing evidence. A claim may be denied when a recipient signs without inspection or cannot provide the required evidence.
If delivery cannot be completed because of an inaccurate address, access limitation, unavailable recipient, or another unapproved site condition, AI Vend Solutions provides written next steps and any applicable charges before rescheduling.
Return authorization
Do not ship equipment back without approval.
Do not return a HAHA machine without a written return authorization and instructions. The review considers the order, condition, installation or usage status, packaging, payment status, and approved written terms.
For an eligible bulk order, a cancellation or return that lowers the qualifying quantity below its original tier may require a discount adjustment or revised credit calculation.
