Section 1
Agreement to these terms
These Website Terms of Service and Sales Terms (the "Terms") govern your use of the AI Vend Solutions website and your interactions with AI Vend Solutions regarding equipment, accessories, delivery, pickup, installation-related services, support, quotes, and orders. By using the website, submitting an inquiry, requesting a quote, booking a consultation, or placing an order through an approved purchase route, you agree to these Terms and the related policy documents identified below.
If you use the website or make a purchase for a business, organization, or another person, you represent that you are authorized to act for that party. You must be at least 18 years old to submit an order, quote request, or financing inquiry.
Section 2
Equipment information and website content
AI Vend Solutions provides product information to help customers evaluate commercial unattended-retail and refreshment equipment. Images, descriptions, dimensions, compatibility notes, configurations, prices, and delivery options can change. Fulfillment, pickup readiness, and timing are confirmed after order review. The product page, approved written quote, order confirmation, and applicable policy documents control the transaction.
We work to keep published information accurate. However, typographical errors, manufacturer changes, configuration differences, and incomplete technical information can occur. Before accepting an order, AI Vend Solutions may correct an error, request clarification, update a description, or decline to proceed with a transaction that cannot be fulfilled as shown.
Section 3
Quotes, orders, and acceptance
A website inquiry, product-page request, cart, promotional display, preliminary quote, or payment instruction is not an unconditional acceptance of an order by AI Vend Solutions. Some products and services require a sales-assisted quote, Shopify Draft Order, or written exception confirmation because delivery, installation, payment, quantity, destination, product configuration, or other requirements are not standardized.
An order is accepted only when AI Vend Solutions issues an approved written order confirmation, a Shopify order confirmation that expressly accepts the order, or another written acceptance from an authorized AI Vend Solutions representative. We may request additional information, decline an order, or propose revised terms before acceptance. A receipt acknowledging a request or payment does not by itself guarantee fulfillment.
Section 4
Prices, taxes, discounts, and corrections
The equipment sale price shown in the approved purchase route or written quote controls and excludes separately stated fulfillment charges. For eligible orders, Shopify displays the available Standard Shipping, Express Shipping, Arizona Local Delivery, or Mesa Warehouse Pickup option based on the order and address. Standard and Express Shipping apply to qualifying contiguous-United-States orders; Arizona Local Delivery is curbside only; and Mesa pickup readiness and timing are confirmed after order review.
Taxes, government charges, special services, nonstandard delivery, white-glove work, carrier requirements, and other charges are handled only as shown in the approved order record, product disclosure, or written exception quote. AI Vend Solutions may correct a price or description error before order acceptance and will provide the customer an opportunity to accept the corrected terms or cancel the affected request.
Promotional, manufacturer, creator/referral, volume, and payment-route discounts are subject to their stated eligibility conditions, exclusions, dates, and order documentation. AI Vend Solutions may deny or adjust a discount when the disclosed conditions are not met, including where a cancellation or return causes a volume order to fall below its qualifying tier.
Section 5
Fulfillment, pickup readiness, and timing
Fulfillment, pickup readiness, and timing are confirmed after order review. Any indicated timeframe is an estimate, not a promise of shipment, delivery, pickup, installation, or arrival on a particular date.
If a confirmed fulfillment timeframe changes, AI Vend Solutions will provide a written update. The buyer may request cancellation of the affected unfulfilled machine, and any refund treatment is determined through the original approved payment route and the accepted written terms.
Section 6
Payment and commercial-finance referrals
Available payment methods are only those displayed in the approved purchase route or stated in the accepted written order. Complete payment only through AI Vend Solutions’ approved process.
Bank Deposit and Manual ACH/Wire are manual bank-transfer methods. Your manual-payment order remains pending until payment is independently confirmed. Payment instructions are provided after business verification. Payment is due within 15 business days from the order date. A payment notice or screenshot does not prove cleared funds. Selecting either method does not confirm trade credit, allocation, fulfillment, pickup readiness, or timing. If payment becomes overdue, the order remains on hold unless an authorized AI Vend Solutions representative approves cancellation.
Shipment before cleared payment is available only for a separately approved sub-distributor trade-credit order under its written approval. Selecting a manual bank-transfer method does not establish trade credit. The 15-business-day payment deadline also applies to approved trade-credit orders; any exception requires written approval.
Any commercial-equipment finance option is a separate lender-hosted referral process, not a Shopify checkout payment method. A lender makes its own eligibility, underwriting, credit, pricing, and approval decisions. AI Vend Solutions does not guarantee financing, approval, rates, terms, or timing.
Section 7
Delivery, pickup, and white-glove service
The current Shipping, Delivery, and Warehouse Pickup Policy is incorporated into these Terms for applicable HAHA orders. It explains standard curbside delivery, liftgate confirmation, delivery appointments, customer inspection and acceptance responsibilities, Mesa pickup, storage, special delivery, white-glove service, Oregon partner handling, and order-review conditions.
Standard curbside delivery does not include inside placement, stairs, elevators, unpacking, setup, installation, debris removal, network activation, training, or other nonstandard services unless a written order document expressly says otherwise. Customers are responsible for providing accurate delivery information, a working contact, accessible site conditions, and an authorized recipient who can inspect and accept the shipment.
Mesa pickup is appointment-only. Pickup readiness and timing are confirmed after order review; valid identification and order confirmation are required. Warehouse staff are not authorized to load a customer vehicle. A pickup-ready machine not collected within seven calendar days may incur the disclosed storage charge beginning on the eighth day.
Section 8
Inspection, cancellations, returns, and exceptions
Customers must inspect shipping packaging and report visible damage, shortages, or delivery discrepancies at the time of acceptance as described in the Shipping, Delivery, and Warehouse Pickup Policy. Customers should record applicable damage on the carrier receipt and provide the required photo or video documentation. Signing without inspection can affect the ability to pursue a claim.
The Returns, Cancellations, and Delivery Exceptions Policy governs cancellation, rescheduling, pickup storage, failed delivery, delivery exceptions, return authorization, refunds, and bulk-order adjustments. Commercial equipment does not have an automatic right of cancellation, return, exchange, credit, or refund. A written quote, order confirmation, special-delivery quote, or return authorization may impose additional or different terms that control for that transaction.
The applicable product disclosure and approved order documentation control fulfillment and timing after order review. Nonrecoverable services or custom commitments remain subject to their separate written terms.
Section 9
Warranty and support
Eligible HAHA AI Smart Coolers and Freezers include the manufacturer hardware warranty described in the current HAHA warranty documentation and applicable product disclosure. The warranty is provided by the manufacturer, is subject to its terms and exclusions, and does not create a universal right to on-site service, replacement equipment, or local service coverage.
Customers are responsible for appropriate use, maintenance, connectivity, and setup/activation steps. Damage caused by misuse, accidental damage, vandalism, improper maintenance, unapproved parts, or unsuitable network conditions may fall outside warranty coverage. On-site services, if available, may require a separate quote.
Section 10
Third-party services and links
The website may use or link to third-party services, including Shopify for ecommerce, GoHighLevel for approved lead and booking functions, carriers, payment providers, manufacturers, independent lenders, and service partners. Those services have their own terms and privacy practices. AI Vend Solutions is not responsible for the availability, content, decisions, or policies of an independent third party except where an applicable written order document states otherwise.
Section 11
Website use and intellectual property
You may use the website for legitimate evaluation, inquiry, and purchasing purposes. You may not misuse the website, interfere with its security or operation, copy or scrape content at scale, misrepresent your identity, submit false information, or use AI Vend Solutions or third-party intellectual property without permission.
Website content, branding, original text, photographs, layouts, and other materials are owned by AI Vend Solutions or used with permission. HAHA names, marks, and product materials remain subject to their applicable owner rights and approved reseller use.
Section 12
Disclaimers and limitation of liability
Except as expressly stated in an accepted written order, manufacturer warranty, or applicable law, the website and its information are provided for general commercial information purposes. AI Vend Solutions does not guarantee a particular sales result, revenue outcome, product fit, site suitability, financing approval, delivery date, installation outcome, wireless coverage, or third-party service availability.
To the maximum extent permitted by applicable law, AI Vend Solutions will not be liable for indirect, incidental, special, consequential, exemplary, or lost-profit damages arising from website use or a transaction.
Section 13
Disputes and applicable law
Before a formal dispute is initiated, the customer and AI Vend Solutions should make a good-faith effort to resolve the matter through the contact information in these Terms. Nothing in these Terms limits a non-waivable right that applies under law.
Section 14
Changes and contact
AI Vend Solutions may update these Terms when operations, products, policies, law, or service providers change. The effective date of the final approved version will identify when an update takes effect. A customer should contact AI Vend Solutions with questions before placing an order or relying on a policy term.
Contact: AI Vend Solutions, 1529 South Clearview, Suite 103, Mesa, AZ 85209; (480) 269-0629; support@aivends.com.
