Warranty & support

Start with protected hardware and a clear support path.

Eligible HAHA AI Smart Coolers and Freezers include manufacturer hardware coverage and the associated remote-support path, subject to applicable terms and exclusions.

Resources/Warranty & support

Manufacturer hardware coverage

12-month hardware warranty

Eligible HAHA AI Smart Coolers and Freezers include a 12-month manufacturer hardware warranty beginning 10 days after shipment. Covered hardware issues include manufacturer-provided replacement parts and remote support, subject to applicable terms and exclusions.

Damage from accidents, misuse, vandalism, or unapproved parts is outside the stated hardware coverage. Weak cellular or Wi-Fi connectivity is not itself a hardware defect, though remote troubleshooting may be available.

Initial setup

Document the equipment at delivery.

Record an unboxing video and inspect the cabinet for visible damage before powering it on. Follow the applicable product and manufacturer setup instructions after delivery. This route is separate from a carrier damage claim, which must be noted and reported at acceptance.

Support can help guide the appropriate installation, registration, maintenance, and training path. Any on-site visit or service is separately confirmed and may involve travel or hourly charges.

After-sales support

Use the right support channel.

For equipment setup or manufacturer after-sales support, use the current HAHA support channel: service@hahavending.com, +1 (323) 767-7987, or +1 (213) 468-3200. In-app support may also be available through the AI Vending App.

For an AI Vend Solutions order-planning, delivery, pickup, or sales-assisted equipment question, contact support@aivends.com or (480) 269-0629.